Just being on the social media tools is great, but word of mouth marketing is moving at a rapid pace and to keep up with your consumers, you have to think beyond just the norm, and just having a Twitter/Facebook account is now just the norm. It’s time to take your social media experience to the next level it’s time to start steering the conversations. Here are a few things to try:
taking you social media to the next level
Your brand has a Twitter account, you’re on Facebook. You’ve pushed messaging out, you’ve joined conversations, you’ve raised awareness.
So what’s next?
Monitor the buzz – What are people talking about, how are they talking about it?
Use hot topics to create viral messages and media.

Sumber: http://stillisms.com/page/2/